At Thalira, we are committed to providing high-quality, thoughtfully crafted products that align with your spiritual journey. We understand that sometimes things don’t work out as planned. That’s why we offer a fair and clear refund policy to ensure your satisfaction.

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-Returnable Items

Please note that certain types of goods are exempt from being returned:

• Custom designs and personalized items are final sale and cannot be returned or refunded.
• Any items that are washed, worn, or altered in any way.
• Gift cards and other promotional products.

Exchanges for Defective or Damaged Items

We take pride in the quality of our products, but if you receive a defective or damaged item, we will replace it free of charge. Simply contact us at [Your Contact Info] with details of the issue, and we will arrange for a replacement to be sent to you. Please include your order number and a photo of the damage or defect.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days depending on your payment provider.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or payment method again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Info].

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective product.

Contact Us

For any questions regarding your return, refund, or exchange, please contact us at intuitiveattire1@gmail.com. We are here to assist you and ensure that your experience is aligned with the values we hold dear.